Asked Questions (FAQ)

If you can’t find what you’re looking for in the answers below, please reach out on 3868 1992 and our friendly staff will be happy to help.


Does my membership include access to the pool?

Yes. Members can access our 25m outdoor lap pool any time the gym is open.

As a member, can I bring my kids to the pool?

Yes! Members can bring their own children (age 0–14) for a small fee. For children older than 14 years of age, we offer full membership to the club at student rates.

Can I suspend my club membership?

Yes, you can suspend your club membership for a fee of $5 per week. Medical suspension is at no cost, and can be arranged by our friendly receptionists via phone, email or in the club.

Will someone show me how to use the equipment when I join?

Yes! Healthworks Hendra provides a complimentary one-on-one session with a personal trainer to every new member that joins the club. This session lasts for 60 minutes and you will leave with a personalised fitness program to ensure you get the most out of your club time.

Is tennis included in my membership?

Yes, all members enjoy unlimited free tennis. Choose the hardcourt or either of our two synthetic grass courts, all of which are newly renovated so you play your best game yet.

How can I cancel my membership?

To cancel your membership, you must provide 30 days paid notice by completing a physical cancellation form at our club reception desk. No appointment is necessary; you can drop in any time you like, however, a staff member must witness your signature in-person. Cancellation forms cannot be faxed, emailed or otherwise obtained. Memberships cannot be cancelled online or over the phone. For more information, please speak with our club receptionists.


Do I have to book a class?

The only classes you need to book are Reformer Pilates and Cycle Studio sessions. To reserve your spot, please book via the MyClub Fitness app. If you need any help with downloading or setting up the app, please speak with one of our friendly receptionists. For all other classes, including Group Exercise sessions, you can simply show up and join in!

Do I have to book the crèche?

We understand the importance of flexibility, and have designed our crèche to suit our members’ needs. For this reason, bookings aren’t required — simply turn up and check your child/ren in on the day. If our creche service is added to your membership, the cost is $8 per week. Otherwise, the cost is $8 per child for a casual visit.

Do I have to reserve a pool lane?

No! We offer members-only access to our pool, so you’re always guaranteed a lane to yourself. Take advantage of our unrivalled amenities and swim laps, improve your personal best or simply unwind in our 25-metre heated outdoor pool.

Can I book a tennis court?

Yes. You can reserve a court two days in advance either in person or over the phone by calling 3868 1992. Play free with other club members, or bring a guest along for $12.50 per hour.


What is Reformer Pilates?

Reformer Pilates is for anyone looking to get lean, toned and fit — fast. Using top-of-the-range Allegro 2 machines, Reformer Pilates offers a wider range of exercises than mat-based pilates, resulting in a more dynamic and targeted workout. Reset, readjust and refocus to create a more balanced body in the newly renovated loft at Healthworks Hendra.

Where can I find the class schedule?

We offer over 100 unique, results-based classes per week. To access our class schedule, click on ‘The Timetable’ in our menu.

What if I have an injury or need special support?

All Healthworks Hendra personal trainers and instructors are trained to tailor exercise to suit our members. Whether you need special support due to injury, pregnancy, or other reasons, speak with our professional instructors before your class and they will be more than happy to adjust the workout to suit you. If you have any concerns, or need further support, please speak with our reception staff for more information.


What qualifications do the crèche staff have?

Our crèche operates under Queensland’s adjunct care requirements, meaning all crèche staff hold Blue Cards and first aid qualifications. For more information on adjunct care, please visit the Queensland Government website.

Are there age limits for the crèche?

Under Queensland Government requirements, we have a minimum age of 8 weeks for children using the crèche. There is no maximum age limit.

What facilities does the crèche have?

Our créche is fully equipped with an indoor play area, bathroom and change room, outdoor shaded patio and fenced grass play area, ensuring your child will be well-cared for while you focus on your workout.

What is Technogym?

An official supplier to eight Olympic Games, Technogym is a leading company in the fitness industry. Healthworks Hendra is proud to be powered by Technogym’s exercise bikes, treadmills and ellipticals, fueling all members to achieve their personal best.

What Reformer Pilates equipment does Healthworks Hendra use?

Healthworks Hendra is proud to offer Balanced Body’s Allegro 2 Reformer machines, the newest iteration in Balanced Body’s top-of-the-range Reformer equipment. You’ll notice results in no time with these high-class machines in our Reformer Pilates classes.

Is the pool heated?

Our 25-metre outdoor lap pool  is heated to 26 degrees in winter, ensuring our members’ comfort year-round.


If you have any questions please get in touch below and a
member of our team will get back to you.

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Club Open Times

5:00am - 9:30pm
5:00am - 9:00pm
5:00am - 8:00pm
6:30am - 6:30pm
8:00am - 6:30pm

Please Enquire at Reception or Check Facebook/Instagram

Creche Open Times

 8:30am - 12:15pm